Someone at the health insurance plan associated with Boston Medical Center did something wrong. As reported by Alice Dembner in today's Boston Globe, BMC gave the impression in a letter to 2600 people that they would lose their ability to be treated at BMC if they didn't sign up with the hospital's insurance plan.
Now, let's all agree that this was a wrong and bad thing to do. (I think most of us would believe that it was the result of some lower level staff person writing a letter poorly rather than some dastardly plot to force 2600 people to use the hospital.) But what is the right response and the right remedy?
BMC immediately apologized and said they would take steps to make sure this doesn't happen again. Seems like enough to me.
But, no, first they get accused of "losing sight" of the purposes of the MA health reform legislation. Someone else asserts that BMC's actions are "all about money and not about health." Then, they have an investigation by the Attorney General to see if they violated the state's consumer protection law? What's next: Financial damages?
Folks, they made a mistake. This is the hospital that has stood tall for care of the indigent for years. If we make (perhaps literally) a federal case about every glitch and error that occurs in implementing a highly complex state law, we only succeed in generating cynicism and ill will that will ultimately undermine this noble experiment.