Tuesday, February 19, 2008

#3 in the world

More to come on my visit to the UK later, but for now the following observation: With about 1.4 million employees, the National Health Service is reportedly the world's third organization, after the Chinese army and the Indian national railway system. Imagine trying to manage process improvement for this group! Nonetheless, I learned of some remarkable innovations being employed and considered. Stayed tuned.

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