As my regular readers know, in December of 2007, the Board of Directors of BIDMC formally voted to support two audacious, long-term goals for improving the quality and safety of care for our patients.
The first is to eliminate preventable harm by January 1, 2012.
The second is to achieve patient satisfaction that places us among the top 2% of hospitals, also by January 2012.
These are not easy goals. Achieving this degree of excellence requires the ability to evaluate performance, implement changes, and evaluate again – in multiple small ways and across all departments and disciplines.
In preparation for the First Annual Silverman Symposium for Quality and Safety in April, staff from across BIDMC were invited to summarize their improvement work in a standardized format that captures the essence of the project in a single page.
I think you will be impressed with the variety of problems, approaches, and solutions represented by these project summaries. (The box on the left of the embedded web page has a list you can click.) While BIDMC has a small and very fine staff of quality improvement professionals to facilitate projects, the vast majority of the work occurs by health care workers dedicating special time and effort to create change. I hope you will agree that this collection demonstrates that BIDMC is a place where evaluation and improvement occurs every day.
Of course, we are happy to share more details of any of these programs with other hospitals. Just let me know if we can be helpful to your place.