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They offered this discussion at Risky Business in London yesterday.
If you cannot see the vido, click here.
This is a blog by a former CEO of a large Boston hospital to share thoughts about negotiation theory and practice, leadership training and mentoring, and teaching.
3 comments:
Paul, thanks for sharing this at two levels. My father was born in the Republic and "the troubles" are an essential part of my family and its history. We are all learning about reconcilliation.
As you well pointed out in your comments, there were so many messages for healthcare. Two that struck a cord with me, in sum, were
-- when you see others in their true capacity, its impossible to want to harm them
-- their pain must be acknowledged
Thank you
Jim
The common theme of taking care to remember others' humanity was expressed by Patrick's regret for killing Jo's father once he 'knew' him; your follow-on comment about how medicine risks dehumanizing the patient, and Sekou's patient safety exhortation to hospital workers, where he insists on enumerating those who can be 'saved', by name.
Although medicine traditionally abhors anecdote, this is one arena in which the power of story is very apparent.
nonlocal
From Facebook:
Wow. Thanks for sharing THEIR sharing, and humanity, and honesty.
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