Thursday, March 12, 2009
Thanks to Jackson Memorial
I’ve just returned from giving a lecture at a management training session at Jackson Memorial Hospital in Miami, Florida. Jackson is a large, county-owned hospital with an annual budget just under $2 billion. The hospital has been running a leadership conference series for many months, and today’s session was entitled, “Achieving Success & Quality through Transparent Leadership.”
Now, here’s the funny thing. Although the assembled group was new to me, I was not new to them. Apparently they had used the Harvard Business School case about my first six months at BIDMC in earlier sessions. That six-month period, as I have written here before, followed a five-year decline in the BIDMC after the merger of New England Deaconess Hospital and Beth Israel Hospital. My job at the time was to conduct a turn-around of the hospital and get it on a sound financial footing.
Today’s topic, in contrast, was focused on improving hospital processes through engagement of staff at all levels in the institution. People were very interested in our approach to transparency.
They were also intrigued with the blog, and so I took these pictures so they could be participants in this posting!
Posted by Unknown at 3/12/2009 10:36:00 PM