A lone ranger at Bank of America responded to my post yesterday. He wrote me on Twitter, saying: I work for Bank of America, please send me a DM with your contact information so I can call you to help. Thank you.
Who is this stranger called @BofA_help? He claims to be David Knapp, from Phoenix. The "Future Banking Blog" tells us more here.
David's home page says: Official BofA Twitter rep to help, listen, and learn from our customers. To ensure your privacy, never share account information in unsecured locations.
I appreciated the contact from David and didn't want to discourage him, but I felt it necessary to reply (as I was concerned about security issues): If you really work for the Bank you already have my contact information.
Let's see what the next chapter is. David, you can reply here with a direct line phone number. I won't post that comment.