Monday, November 16, 2009
The former Speaker speaks
Here are some folks from around the country at the Press Ganey National Client Conference today in Maryland. The "clients" is this case are hospital and physician groups who employ Press Ganey to conduct surveys of their patients. Over 1700 people attended. I was invited to talk at one of the sessions about the issue of using transparency to help create a culture of quality and safety.
The keynote speaker was Newt Gingrinch, former Speaker of the US House of Representatives (fuzzy picture above). Mr. Gingrich and I agree on some things and not on others. For example, his behavior with regard to the issue of so-called "death panels" was, in my mind, despicable. And, even in this speech, he had tendency to introduce partisan divisiveness when not really necessary.
That being said, he made some good points. He implored those in attendance to engage in continuous process improvement in their hospitals and not await government action to improve the quality and safety and cost-effectiveness of patient care. Essential to those improvement programs, he noted, is accurate data about clinical results, with concomitant transparency of those outcomes.
You can review other aspects of his work and ideas at the Center for Health Transformation.
Posted by Paul Levy at 11/16/2009 09:49:00 PM