For trips between Boston and New York, there is nothing like the Amtrak Acela Express. It is convenient to downtown in both cities, comfortable, reliable, and quick.
Well, maybe too quick.
Several days ago, I posted a comment on Universal Hub and a helpful person replied with the website for Amtrak customer relations. So, I sent in the following note:
I am worried about the driver of the 4pm NYC-Boston Acela train exceeding the speed limit on the segment between Providence and Rte 128. It is a running joke among the porters that he is always in a hurry to get home. I have now seen this happen several times on that train. Last week, when I took it (Dec 1), you could actually smell the asbestos in the back car as he had to jam on the brakes before going over one of the bridges. I hope someone looks into this before the NTSB has to do so as part of an accident investigation.
Here was the response:
Thank you for contacting us. We have forwarded your e-mail to our Customer Relations Department. They will contact you as soon as possible in the order that the e-mail was received. Due to higher than normal volume, please allow up to 4 weeks for a response.
Four weeks = 28 trains. Thousands of passengers. A potential safety hazard.
Too quick, or too slow?