Ppl hv 2 pass niceness tst 2 wk here, rt?
This was a text message I received this morning from a grateful patient.
My reply, "Right!"
Here's an example, a note from a person in human resources to the head of our food services:
Good morning Nora,
I would like to applaud two of your wonderful employees, Odalis Lajara and Janaliz Figueroa from the Farr Cafeteria. This morning I went to the café and when I got to the bottom stairwell, I found an elderly woman who looked like she was about to pass out. I asked if she was okay. She stated, "No, I feel like I am going to get sick and I am diabetic." I called over to Odalis and Janaliz and told them in Spanish (the little I know) that she needed something to eat and orange juice to drink. We then had a team rescue going on. Odalis and Janaliz sat her down, I made her an english muffin and retrieved some orange juice for her. Odalis and Janaliz never left her side. We also gave her a banana and some peanut butter crackers.
We had a conversation with her and found out that she flew in from California, She is a patient of Dr. Chu at Joslin. We decided that Janaliz would escort the patient over to Joslin and I would return to work and contact Dr. Chu's office. I left my contact info for Dr. Chu to contact me with Shaka and she in turn would explain this situation to Dr. Chu. It was so wonderful of Odalis and Janaliz to come to the rescue of a grateful patient who in our conversation loves coming here to Boston for all her health care.
Please offer my sincere gratitude to both these employees for knowing that the patient comes first!