Thursday, April 23, 2015

Creating the safe place for patients and caregivers

Here's a beautiful video presented by David Mayer, Vice President of Quality and Safety for MedStar Health, as an attachment to a column he recently posted on Educate the Young,  He says:

High Reliability science is one area we are looking to for answers to systems failures in healthcare. High reliability organizations stress the importance of “Stopping the Line” when a worker senses something doesn’t feel right. The concept has been shown to help reduce harm in many high risk environments. What if something similar existed for communication concerns in the healthcare environment?

The following short video, entitled Please See Me, created by patients and caregivers for patients and caregivers, offers a possible solution. Can “Please See Me” become that safe space, where patients and family members can stop the line and share those words if they feel their needs are not being heard or addressed? At the same time, can caregivers use the same phrase when they feel they are not being understood by patients and family members?

1 comment:

John Mclaughlin said...

It really is interesting that there is a balance when it comes to patient caregiver situations. I personally can definitely agree that being able to have this kind of balance is something that has to make for any great care giving facility. Hopefully this will be something that ends up helping those who are looking for a way to determine the best kind of situation for their loved ones. Thank you for sharing.