Serving a largely outpatient population, Mass. Eye and Ear has just 41 inpatient beds, but upwards of 20,000 surgical patients each year. While challenging, creating measures and benchmarks specifically for these specialties brings great rewards. We realize that the first step in improving quality and outcomes comes from being able to measure them. You can’t get better (and demonstrate that you are better) unless you can measure and display where you are now. We are setting the standard in the United States, and indeed the world, with our commitment to publish outcomes.
The report is not only excellent in terms of clinical outcome transparency. It is also highly informative with regard to types of procedures and surgeries. All in all, well done!
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