Thursday, April 24, 2008

Welche Sprache sprechen Sie?

This young lady is Joanna, one of our "greeters" who helps patients and families as they enter the hospital. Joanna and her colleagues answer all kinds of questions, give directions, escort people to their appointments, and are otherwise exceptionally pleasant and helpful.

But, this post is really about the item to Joanna's right, a rotating box with instructions in several languages to help people who do not speak English get the help they need. We have interpreters in over 30 languages. Good communication is not just a pleasantry in a hospital: It can be a matter of life and death.

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